ÌÇÐÄ´«Ã½

Learn what to do if failure to pay your account balance results in collection action.

Failure to pay your ÌÇÐÄ´«Ã½ bill will result in collection action from the State Central Collection Unit. E-mail ÌÇÐÄ´«Ã½Â collections or call 888-360-8682 if you are unable to make payment arrangements.

Dunning Notifications

A dunning notification is a letter we send to you, stating that you are overdue in paying your ÌÇÐÄ´«Ã½ account and that we will transfer your account to collections if you do not pay your balance.

In accordance with the State of Maryland, ÌÇÐÄ´«Ã½ is required to forward all delinquent accounts to the . An account is generally considered delinquent at 90 days past due. Once a balance has been transferred to SCCU, a collections fee of 17 percent is added to the total amount transferred.

Prior to sending your account to SCCU, ÌÇÐÄ´«Ã½ will send three dunning notifications to you within each term. You will receive the first dunning notification after the start of the Session 2 classes. For example, if you enroll for a fall term course in May and fail to make payment arrangements and/or are excluded from disenrollment because of special circumstances (financial aid, military, etc.), you will receive the first dunning notification in November.

ÌÇÐÄ´«Ã½ will send all dunning notifications electronically to the preferred e-mail address that you have on file with ÌÇÐÄ´«Ã½. If you receive a third dunning notification, you must make payment to ÌÇÐÄ´«Ã½ within 15 days of the date of the letter to avoid transfer to collections.

What to Do if You Receive a Dunning Notification

Please take immediate action and contact our office after you receive your first dunning notification. Call or e-mail us if you are unable to make payment arrangements. We may be able to work out a payment option with you that would prevent your account from being sent to SCCU. The Collections Department may be reached by e-mail at collections@umgc.edu.

Payments are accepted online 24 hours a day, seven days a week via all major credit cards and e-check. To make a payment, log into your Student Account Center and choose Make a Payment. E-mail ÌÇÐÄ´«Ã½Â collections for the status of your delinquent account.

Transfers to the State Central Collection Unit

In accordance with the State of Maryland, ÌÇÐÄ´«Ã½ is required to transfer all delinquent student accounts to the . An account is generally considered delinquent at 90 days past due. Once a balance has been transferred to SCCU, a collections fee of 17 percent is added to the total amount transferred.

Resolving Your Account with SCCU & Restoring Your ÌÇÐÄ´«Ã½ Services

All balances with SCCU must be paid through . Once your account has been transferred, any requests for ÌÇÐÄ´«Ã½ services (registration, diplomas, commencement reviews, transcript evaluations, etc.) will be denied until all your debts are paid in full.

ÌÇÐÄ´«Ã½ is only notified monthly of paid debts through SCCU. Therefore, in order to restore your services with ÌÇÐÄ´«Ã½, you must provide us with a copy of your SCCU receipt indicating that your account has been paid in full.